FREQUENTLY ASKED QUESTIONS

1. What is Elegone?

Elegone is an online fashion brand offering affordable luxury western wear made with pure and top quality fabrics. Our parent company, Jainko Fashions, has over 25 years of experience in the garment export industry. We combine timeless elegance with breathable comfort in every piece.

 

2. Are your products ready to ship?

No, we follow a made-to-order model. Once you confirm your order, it takes 10–12 business days to craft your outfit with care before it’s dispatched.

 

3. How long will my order take to arrive?

Production time: 10–12 business days (post-confirmation)Shipping time: 3–6 business days (depending on location)We will notify you via email or SMS once your order is shipped.

 

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email and SMS. You can also reach out to our team on [insert email or Instagram handle] if you need further assistance.

 

5. Can I cancel or modify my order?

Since all our pieces are made to order, cancellations or modifications must be requested within 24 hours of placing the order. Please email us at [insert your email] for urgent changes.

 

6. Do you offer returns or exchanges?

We currently offer size exchanges only for unworn and unused garments. Returns or refunds are not accepted as all products are handcrafted on order. Please refer to our [Exchange Policy page] for full details.

 

7. What size should I order?

We recommend referring to our Size Guide available on every product page. If you’re still unsure, drop us a message—we’re happy to help you find your perfect fit.

 

8. Do you take international orders?

Yes! For bulk export orders, please reach out to our parent company:📩 Email: [Jainkofashions@gmail.com]🏢 Jainko Fashions, Jaipur, IndiaWe’ll get back to you with tailored options and pricing.

 

9. Are your products sustainable?

Yes. We use 100% cotton sourced and manufactured in India. Our made-to-order approach reduces waste and ensures ethical production at every step.

 

10. How can I contact customer support?

Our team is here to help from Monday to Saturday, 10 AM – 6 PM (IST).📩 Email: [elegone.jainko@gmail.com]📱 Instagram: @_elegone_